When Good is Bad
We recently had a prospective client sit with us who has “done it all” so to speak, in the realm of digital communication promotions. The company is a consulting firm that has invested a large amount of time and resources into developing traditional internet and social media programs. They have an entire team that has worked on branding, artwork, websites, blogging, tweeting and selling their product on the web. It’s all good stuff! There’s been a massive effort, for a relatively small company. But we suspected that it wasn’t going well for them based on what we could see.
The Harsh Reality
We invited this prospect to meet with us because we had previously bid their project, but they took a different plan with another vendor. They turned us down, going with the other firm’s strategy and using a different philosophy. When we checked back, we could see from the work that they had not implemented several of our key recommendations. We met to review their experience with the other plan.
When we asked how their plan is working, the blank look came back, “not so good. We’re flat on all sales for that project.” Well, we weren’t surprised. The platforms are all there, the efforts are all professional and polished. But, there is no implementation of the Business Relationship Engineering principles which we had recommended.